Privacy Policy

Last updated: 29 July 2026

This Privacy Policy explains how SifatCloud ("we", "us") collects, uses and protects your personal information when you use the KiliMani rental platform — our mobile apps for renters and landlords, our website, and the services behind them. By using KiliMani you agree to this policy.

1. Information we collect

Account information: your name, email address, phone number and password (stored as a secure hash), and your role on the platform (renter or landlord).
Landlord verification (KYC) information: to keep the platform safe, landlords provide identity details such as national ID number, KRA PIN, physical address, an alternative contact, and supporting documents. These are reviewed by our team before a landlord can publish listings.
Listing content: property details, photos and videos, location and pricing that landlords choose to publish.
Usage information: listing views, enquiries and contact events (for example when you tap to call or WhatsApp a landlord), used to operate quotas and improve the service.
Payment information: payments are processed by Paystack (card and M-Pesa). We receive confirmation of your payment and its reference, but we never see or store your full card number or M-Pesa PIN.
Sign-in via Google or Apple: if you choose these options we receive your name and email address from the provider. We never see your Google or Apple password.

2. How we use your information

To create and operate your account and show listings to renters.
To verify landlords and review listings before they go live.
To send one-time passcodes and service messages by SMS and email (delivered through our providers, currently Africa's Talking for SMS and Brevo for email).
To process subscription and listing-fee payments and maintain your access.
To prevent fraud, enforce our Terms of Service, and comply with Kenyan law.

3. What we share — and what we don't

We do not sell your personal information. Renters see only the listing and the contact details a landlord chooses to publish. Landlords see the enquiries renters send them. Verification documents and KYC details are visible only to our vetting team. We share data with service providers strictly to run the platform (payments, SMS, email, hosting) and with authorities where the law requires it.

4. Data retention and security

We keep your information while your account is active and as long as needed for legal and accounting purposes. Data is transmitted over encrypted connections (HTTPS) and stored with access limited to authorised personnel.

5. Your rights

Under the Kenya Data Protection Act, 2019, you may request access to, correction of, or deletion of your personal data, and you may withdraw consent where processing is based on it. To exercise these rights, or to delete your account, contact us at info@sifatcloud.com.

6. Children

KiliMani is intended for users aged 18 and over. We do not knowingly collect information from children.

7. Changes to this policy

We may update this policy from time to time. The latest version is always available at www.sifatcloud.com/privacy, and material changes will be communicated in the app or by email.

8. Contact

SifatCloud, Nairobi, Kenya · info@sifatcloud.com